Returns & Exchanges

At Loaded Cafe, we strive for perfection in every bite, but if your meal isn't exactly as ordered, we are committed to making it right through a refund or replacement. Due to the perishable nature of our food, all claims must be initiated within two hours of your scheduled pickup or delivery time.

1

Contact the Cafe

Immediately call the Loaded Cafe location where your order was placed or use our mobile app to report any issues with your meal.

2

Provide Order Details

Share your order number and a brief description of the discrepancy so our team can quickly verify your transaction.

3

Keep the Item

Please keep the incorrect or unsatisfactory food item in its original packaging, as we may require a photo or a return of the item to process a full refund.

4

Receive Resolution

Choose between an immediate remake of your dish for pickup or a full refund credited back to your original payment method within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing